What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

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Очень хорошая компания! Все удобно, быстро и без проблем. Машины все идеальные. (Translated by Google) A very good company! Everything was convenient, fast, and hassle-free. All the

Эльшан Исмайлов

Bien reçu, même si la personne a l’accueil corrais partout. Bien aimée, ont été corrects. Recommandée

joao nobrega

Sehr zu empfehlen! Bis auf kurze Wartezeit auf den Transfer oder 10- Minuten Spaziergang bis zum Autoabholstelle war alles bestens.

Slobodan Stefanovic

I had a great experience with solo car rental. I booked a fiat 500 on their website with extra insurance, since I only had my Visa Debitcard with me. The car was clean and functioning

Cihad

This was the best car rental experience I’ve ever had (and I have rented across at least 20 different rental car companies in Europe). Valerius was exceptional. Went extra mile to help

ale tenconi

Wir hatten für acht Tage einen Seat Ibiza gemietet. Er hatte zwar einige Schrammen und Kratzer, die aber alle dokumentiert waren. Das Auto war super sauber und voll getankt. Es wurde

granny smith

Sehr einfache Abholung und Rückgabe; kein Zwang, weitere Versicherungen nehmen zu müssen; freundliches Personal

Andreas Neudert

The only smooth and zero-hassle car rental in my recent trip to Europe was Solo. They were very friendly, no scams, professional and helpful. Pick up and drop off from airport were

Amir S

A great rental experience. The service was excellent, personal, and professional. You get exactly what you signed for . No hidden fees or overselling once you collect the car. Very

Maha Shawareb

I rented a car from Solo for two days here in Malaga. They were prompt in communication, responsive, and very transparent about any charges (extra insurance). Prior to receiving the

Abdullah

Easy process, very good value for money, new car. Right there at entrance of Airport in Malaga. Highly recommended

Gerardo Noto

Sehr gute Erfahrung mit SOLO Rent a Car. Die Buchung war unkompliziert, die Abholung schnell und problemlos und das Fahrzeug war sauber und in einem sehr guten Zustand. Auch die Mitarbeiter

abbas hammoud

Gutes Fahrzeug; schnelle und unproblematische Übernahme und Rückgabe; freundliche Mitarbeiter! Alles Top!

Dennis

J’ai loué une voiture pour 11 jours, rien à dire, ils viennent vous chercher à l’aéroport avec une navette. Vous donne le véhicule en fait l’état des lieux avec juste sur le retour

Emre Kolukisa

Very nice car company, small next to the airport in walking distance (you wouldn’t need the shuttle bus it’s opposite the rental car entrance) with nice service. Would definitely rent

Nicole Scheidemann

Un servicio calidad precio excelente, profesionalidad y trato personalizado. Los coches en perfecto estado. Tuve un par de dudas y me las resolvieron en el momento. Y recalcar la profesionalidad

Nerea calderero

Perri was absolutely wonderful throughout my rental experience at Solo Car Rental. She was friendly, patient, and incredibly helpful, making everything smooth from start to finish.

Demelza Matei

Everything went great Juat had a delay in the deposit transfer (2 weeks after returning the car)

José Bastos

Fantastic hire car company, very friendly and helpful, great car and excellent value. Thank you.

Peter Rohrs

De Nissan Qashqai was een prima wagen voor ons 4. Vriendelijke ontvangst en perfecte service.

inge Vermet

Top service cars are in its best condition price is amazing, service is quick, I am really glad that I used the solo rental cars. Amazing 🤩

Anuj verma

Super freundlicher Service vor Ort, problemloser Ablauf, gutes Auto und gutes preis-leistungsverhältnis. Gerne wieder

jo st

Blog SOLO RENT A CAR
What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

Missing your pick-up time because of a delayed flight can be stressful, especially when you need to rent a car at Alicante airport or car hire Malaga airport. At SOLO rent a car, we want to help you avoid losing your reservation. Here’s what you need to know.

Understanding the NO SHOW Policy

What is NO SHOW? According to SOLO rent a car’s Terms & Conditions, if you do not pick up the vehicle at the reserved date/time or within the courtesy period (grace period) and you haven’t informed us of your delay, the reservation will be marked as NO SHOW.

How long is the grace period? SOLO rent a car will hold the reserved vehicle for 120 minutes after the scheduled pick-up time. If you don’t arrive or notify us within that time, it’s considered NO SHOW.

Refunds for NO SHOW? Once the rental period starts, or if NO SHOW occurs, no refund is possible. Even if your flight is delayed, if you fail to inform us, the booking can be lost.

Renting in SOLO rent a car is:

Full insurance
Shuttle from terminal to office
Pay online or upon delivery

View fleet

How to Notify Us If Your Flight Is Delayed

As soon as you know your flight will be delayed, please email us at support@sologroup.net with your booking number, the new estimated arrival time, and any supporting info (flight number, expected landing time).

You can also call us via our support lines. Being proactive helps us keep your reservation valid.

Tips for Choosing Your Booking Time

When making your reservation, factor in potential delays: international flights, connections, delays in customs. Better to pick a later pick-up slot if your arrival is uncertain.

Avoid booking the car too close to late evening if you know your flight may arrive at or past closing hours. Offices may not be open, or staff may not be able to wait.

Check the airport car hire or rent a car office hours in Málaga or Alicante and choose a time comfortably within those hours.

What Happens If I Arrive Late but Not Too Late

If you arrive within the 120-minute grace period, and you have informed us, we will do our best to have the car ready for you. Your reservation should be honored—provided all documents are in order.

If you arrive after that grace period without notification: NO SHOW applies. You risk losing the car or the reservation.

Final Thoughts

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Flight delays happen. The best way to protect your booking with SOLO rent a car is:

Choose a pick-up time that gives you buffer if your flight is delayed.

Always check the grace period (120 minutes) in the contract.

Notify support@sologroup.net

or call us immediately if you see your arrival will be late.

By doing this, you avoid NO SHOW issues and still get your car at Malaga airport car hire or Alicante airport car rental without extra stress.

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