What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

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Car rental from 60 days with maximum benefit

It’s a great rental company. Car worked absolutely fine. The staff is super friendly. Pick up and drop was swift and easy. Only negative was they didn’t accept my credit debit card,

Tas

Amazing experience. Super lovely guys, not pushy at all. Been coming here for 15 years and never used them but will do from now on

Milo

I was amazed how fast and easy was the renting process. The lady in the office was kind and professional. The car was super clean and exactly that one which I booked. All the photos

Lenka Chmelová

We had a great experience with Solo renting a 9 person van. The car was in perfect condition and the service was 10/10.

Jules Van Bavel

Everything was so simple, quick to check out, return, and back to airport! Transport van is also very clean. They are hands on for both so you actually have a person to talk to, portal

Denise Graham

Transfer von und zum Airport in Malaga hat perfekt geklappt. Auto sauber und in Ordnung, Übergaben liefen schnell, korrekt und sehr freundlich. Auf alle Fälle sehr zu empfehlen.

Michael Kühn

Muy contentos con el trato de Solo Rent a Car, tienen servicio de Shuttle pero nosotros fuimos andando. Alquilamos un Nissan Juke por un día y fue muy rápida tanto la recogida como

Judit GM

Wir hatten am Anfang ein kleines Problem mit der Visa Karte, aber die Mitarbeiter waren sehr freundlich und haben doch die Kaution kontaktlos zu bezahlen, die Rückgabe war ebenfalls

Abdulrahman Saleem

By far the best rental car company in Malaga. I used another car hire company at the other end of the road and they were rude, arrogant and pretty much ripped me off. So instead l went

Steve Catcheside

La verdad es que todo funcionó a la perfección. El viernes llegamos bastante tarde y esperaron para el traslado y el trámite de alquiler. En la devolución todo muy ágil y traslado rápido

Josep Ejarque

Excelente actividad de alquiler de COCHES en España. Coches limpios y en muy buen estado. Muy bien cuidado y personal muy servicial y amable. Estaremos encantados de volver a usted

Claudio Ds

trés bonne expérience. Tout a été parfait : le prix l'accueil, le service et la rapidité. Bravo je recommande

AYMARD RAPHAEL

Helpful, friendly staff,booking sorted quickly with no issues on arrival,liked the fact that existing damage photos were documented and sent in mail with contract to me on collection,Good

John

Sehr freundliches Personal. Das Auto hat sich super gefahren. Auch die Rückgabe war schnell und problemlos. Als Tipp, ruft gleich an wenn ihr am Bus Shuttle Platz seid, um den Shuttlebus

Maria F

The communication was good, the pick up was straightforward and the drop off equally so. No complaints, car was tidy, really fun to drive and a reasonable price. Would definitely use

Guy Levy

Very reliable car rental company. Everything went smooth, on walking distance from the airport but they also provide a shuttle service.

Martin de W

Really surprisingly reliable company, highly recommended, everything went smooth fast and without any surprises. Will advise them to my friends. Rented for 10 days in Malaga, returned

Azamat Gaysin

Super nettes Team, richtig guter Service, und in unmittelbarer Nähe zum Flughafen. Werde mir hier auf jeden Fall wieder ein Auto mieten

Christof Duda

Everything was perfect, the car was great (it was exactly the convertible we wanted), The service was also very nice and helpful and the pick-up and return were also very efficient

Łukasz CiEcHu

Es war eine wirklich gute Erfahrung mit Solo. Sowohl die Übergabe des Fahrzeugs, wie auch die Rückgabe wurden schnell abgewickelt. Wir bekamen eine Mail mit Fotos zu den bestehenden

Otto Herbert Meier

Handy shuttle service to and from Malaga airport. Car in good clean condition when picked up. Hassle-free pick up and drop off. helpful and friendly staff and I recommend them.

Steve Griffin

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What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

Missing your pick-up time because of a delayed flight can be stressful, especially when you need to rent a car at Alicante airport or car hire Malaga airport. At SOLO rent a car, we want to help you avoid losing your reservation. Here’s what you need to know.

Understanding the NO SHOW Policy

What is NO SHOW? According to SOLO rent a car’s Terms & Conditions, if you do not pick up the vehicle at the reserved date/time or within the courtesy period (grace period) and you haven’t informed us of your delay, the reservation will be marked as NO SHOW.

How long is the grace period? SOLO rent a car will hold the reserved vehicle for 120 minutes after the scheduled pick-up time. If you don’t arrive or notify us within that time, it’s considered NO SHOW.

Refunds for NO SHOW? Once the rental period starts, or if NO SHOW occurs, no refund is possible. Even if your flight is delayed, if you fail to inform us, the booking can be lost.

Renting in SOLO rent a car is:

Full insurance
Shuttle from terminal to office
Pay online or upon delivery

View fleet

How to Notify Us If Your Flight Is Delayed

As soon as you know your flight will be delayed, please email us at support@sologroup.net with your booking number, the new estimated arrival time, and any supporting info (flight number, expected landing time).

You can also call us via our support lines. Being proactive helps us keep your reservation valid.

Tips for Choosing Your Booking Time

When making your reservation, factor in potential delays: international flights, connections, delays in customs. Better to pick a later pick-up slot if your arrival is uncertain.

Avoid booking the car too close to late evening if you know your flight may arrive at or past closing hours. Offices may not be open, or staff may not be able to wait.

Check the airport car hire or rent a car office hours in Málaga or Alicante and choose a time comfortably within those hours.

What Happens If I Arrive Late but Not Too Late

If you arrive within the 120-minute grace period, and you have informed us, we will do our best to have the car ready for you. Your reservation should be honored—provided all documents are in order.

If you arrive after that grace period without notification: NO SHOW applies. You risk losing the car or the reservation.

Final Thoughts

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Flight delays happen. The best way to protect your booking with SOLO rent a car is:

Choose a pick-up time that gives you buffer if your flight is delayed.

Always check the grace period (120 minutes) in the contract.

Notify support@sologroup.net

or call us immediately if you see your arrival will be late.

By doing this, you avoid NO SHOW issues and still get your car at Malaga airport car hire or Alicante airport car rental without extra stress.

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