Frequently asked questions

To make a reservation you need to provide your Name and Surname, valid foreign passport/DNI/NIE and a credit card number

Yes. You can pay 100% of the reservation fee, providing the data of the driver. When receiving the vehicle, the driver will be required to provide proof of full reservation payment, driver’s license, passport and their credit card.

Yes. You can pay 100% of the reservation fee, providing the data of the company. When receiving the rented vehicle, the driver will be required to provide proof of full reservation payment, license, passport and their credit card to make a security deposit. The deposit may be paid by the company on a separately issued invoice. The deposit will be fully refunded at the end of the lease by bank transfer provided there are no damages to the vehicle.

Yes, it is possible. We provide a full set of financial documents.

Up to 5 additional drivers. The contract will be issued to the main driver, and the additional drivers will be inscribed in to the contract as additional. The main driver as well as the additional drivers must meet the legal requirements for age and driving experience.

For each additional driver you need to pay 20 euros.

Existing reservation can be changed in the section "My Reservations" by entering your login and password. If the change is made in advance in accordance with the company's policy, the commission fee will not be taken. If the duration of the rent or the class of the car change, the rental price can also be changed.

Flight number must be provided for providing the car on time by a member of our company in the event of delay or change the arrival time.

In case of cancellation or delay of flight, you need to notify us as soon as possible. This will allow us to meet you on time, regardless of the changed conditions.

You can pay by credit cards MasterCard, Visa and American Express. You can also make a bank transfer. When you receive a car, you will also need a credit card for making a safety deposit.

Visa, MasterCard and American Express.

The main driver needs to carry an identity document (passport or DNI / NIE), his driver's license and driver's license of all additional drivers and a credit card belonging to the main driver for making a deposit.

A valid driver's license is a necessary document for renting a car. Driving experience must be at least 1 year. The minimum age of the driver is 21 years. If these conditions are not met, we are entitled to refuse you to rent a car.

You need to provide a valid passport, DNI or NIE to receive a car.

No, you need a credit card to make a deposit. The company withdraws the deposit from the credit card of the person to whom the contract is drawn up. We accept for making a deposit only credit cards MasterCard, Visa and American Express.

The rental agreement, which you need to sign before the start of the rent, is drawn up in accordance with the laws of Spain. Carefully read its terms.

Making a deposit is a necessary procedure in process of renting a car. The amount of the deposit includes the deductible and the cost of fuel. The deposit amount will be debited from the credit card of the person to whom the rental agreement is drawn up. The deposit is a guarantee that the contract holder will be able to pay part or full damage of the car if it is received during the rent. The size of the deposit depends on the class of a car. If there is not enough money on the credit card of the contract holder to make a deposit, we have the right to refuse to provide a car. We remove the deposit on a credit card and completely return it within 24 hours after returning the car, if the car is returned in the same condition in which it was received. The term for refunding money to a credit card depends on the bank that issued the card.

We return the deposit within 24 hours after the end of the rent. In process of making a deposit we withdraw money from the credit card and then return it. We do it this way because in such an operation the funds are credited to the card much faster than they blocked.

The rental price is calculated on a 24-hour basis. It means that if you receive a car at 10:00, then you need to return it at 10:00. When you return the car with a delay of more than 3 hours you will need to pay another rental day.

We offer cars of economy class with unlimited daily mileage, but with a limit of 3000 km for the period of the rent. For premium models mileage is limited to 200 km per day. In case of exceeding the limit you will need to pay for the kilometers that you traveled in excess of the established limit at the existing tariff. You can also purchase in advance additional kilometers with a discount of 50% of the fare.

We provide you a car with a full tank and you will also need to return the car with a full tank. If you returned a car with an incomplete tank, we charge the cost of fuel from the deposit and additionally take 15 euros for refueling the car.

We guarantee to you the car from reserved category or above, not a specific model. If you want to book a certain model, you need to call the office by phone: +34 931 938 661 (Barcelona region) + 34 951 279 142 (Malaga region) or write a request by email: lch@sologroup.net

Our offices are open from 9-30 to 18-30. Also you always can order a service of delivery or return of a car at a convenient place and time. The cost of this service you can find on the site at the time of booking a car or by calling: +34 931 938 661 (Barcelona region) + 34 951 279 142 (Malaga region)

You can order a service of delivery or return of a car at a convenient place and time. The cost of this service can be found on the website at the time of booking a car or by calling: +34 931 938 661 (region of Barcelona); +34 951 279 142 (Malaga region)

Yes, you can. You can receive or return the car at a convenient place for you. Our assistances can deliver and / or return your car. The cost of this service can be found on the website at the time of booking a car or by calling: +34 931 938 661 (region Barcelona) +34 951 279 142 (Malaga region)

You need to return the car with full tank of gasoline. All copies of documents, insurance and any type of provided accesories have to be returned.

Yes, you can. To go abroad of Spain on the rented car you need to notify us about this before the start of the rent.

In the event of an accident or a car breakdown, you must immediately inform the office of the company by telephone. In case of an accident, be sure to keep a copy of the police report and the accident report. You also need to keep copies of all the documents that you will sign.

The repair cost is determined according to the rates for the service of the official dealer of the damaged car brand.

Instructions for the correct filling of documents in the case of an accident are in the car with the rest of the documents.

In the case in case of video recording of traffic violation, a receipt for payment of a penalty will be sent by the Spanish police to your permanent residence address. The penalty can be paid online at the site specified in the receipt. If you visit Spain periodically, we advise you to pay the penalty as soon as possible after receiving it. This will save you 50% of the penalty amount. In case of delay in payment, surcharge begin to accrue. Penalties in the law enforcement system of Spain are kept for 4 years, so in case of late payment or non-payment, there is risk that the penalty will increase several times.

You can write to us at: lch@sologroup.net or call +34 931 938 661 (Barcelona region); +34 951 279 142 (Malaga region)

We understand the responsibility for the information provided by you on our website and we undertake to use it exclusively for contacting you regarding reserving and renting a car from our company. We do not share your personal information with third parties.

The rental price is calculated according to the date and time of the beginning and completion of the rent specified in the rental agreement. Money for unused rent time will not be refunded if you receive or return a car later or before the contract term.

In case of delay of the car, you must warn us about the delay by calling the office of the company. You can delay the return of the car no more than 3 hours. In case of exceeding this time, you will need to pay the rent for a next day.

We charge an additional fee for fuel, if the fuel level of the car does not comply with the fuel policy, for dry cleaning of the cabin, if you return a car with a very dirty cabin and for additional days of rent in the event of a returning after the contract term.

The basic insurance, which is included in the rental price, consists of CDW “Coverage in case of an accident” and TP “Coatings in case of theft”.

CDW coverage or “insurance coverage in case of an accident” limits the driver's responsibility to the deductible - the maximum amount we keep from your deposit if the rented car was damaged during the rent. Insurance cover CDW does not apply to the front, rear and side windows, tires, bottom, keys, locks, payment for towing.

TP or “coverage in case of theft” limits the driver's responsibility to the deductible - the maximum amount we keep from your deposit if the car you rented was stolen or damaged when trying to steal during a rent.

A deductible is a maximum amount of the deposit that we keep from your deposit if the car you rented during the rent was stolen or damaged.

Making a deposit is a necessary procedure in process of renting a car. The amount of the deposit includes the deductible and the cost of fuel. In the case of purchasing a full insurance coverage, the deposit amount can be reduced to the smallest possible size for the provided car class.

Our representatives will wait for you in the airport arrival area with a sign with your name, help you carry the luggage to the car and perform all the formalities necessary to provide the car.

You can choose additional insurance coverage when booking a car online, and also arrange it when you receive a car. You can also reduce partially or completely the amount of responsibility for damage to a rented car. For this you need to choose the appropriate coverage option in process of reserving online or pay at the place of receiving of the car (Loss Damage Waiver). The purchase of additional insurance coverage remains at your discretion. Be careful signing a rent agreement: recalculation of the rent cost or refund of money for additional insurance coverage and services mentioned in it after signing it is not allowed. Caution! Insurance coverage is valid only if the driver has applied to the police for a drawing up protocol (police report) on the incident (the rule applies even with the slightest damage to the car)! The rule does not work if the incident occurred due to the customer's fault: an accident in the state of alcohol / drug intoxication, car theft as a result of the loss of keys, negligent attitude towards the car, etc. The most popular type of additional coverage is Super Collision Damage Waiver (SCDW) called as “Premium Plus”. It covers those parts of the car that are not covered by the standard insurance CDW (for example, glass and tires), reduces the size of the franchize or sets it as zero, as a result you either do not have to leave a deposit, or you will not have to pay for the damage received by the car.

You can cancel or change your reservation in the section “My Reservations” on our website. If you cancel the reservation no later than 24 hours before the start of the rent, the money will be completely returned to you except for the service charge of 2.5% of the prepayment amount. * If you cancel your reservation 48 hours before the start of the rent, Auto Europe does not charge a cancellation fee. Auto Europe also does not charge a fee for changing the reservation made 48 hours before the start of the rent, however, if the cost of rent is changed when making changes to the reservation, the customer will have to pay the price for renting a car that is available at the time of making changes. The rental fee is not refundable if the reservation is canceled less than 48 hours before the start of the rent, as well as when the reservation is canceled after the appointed date / time of receiving the car. Auto Europe does not refund the fee if the customer arrived at the rental office without a valid driver's license. In addition, the fee is not refundable if the customer provided an invalid credit card. Auto Europe does not refund the fee for unused rental days if the customer did not show up at the rental office on the day of start of the rent or appeared late or prematurely returned the car. When cancellations are made after an official force majeure event, Auto Europe only charges an administrative cancellation fee of 30 EUR / 25 GBP.

If you cancel the reservation less than 24 hours before the start of the rent, money will be refunded except for a cancellation fee of 55 EUR. If the amount of your advance payment is less than 55 EUR, a refund can’t be made. Cancellations must be made in the section “My Reservations” on our website, but not at the office of the rental company upon arrival at the place of receiving the car. Reservation can’t be canceled after the rent starts. * Refunds are made within two working days. If the transaction is delayed by the bank, the refund can take up to 7 days. Refunds are not possible in the following cases, falling under the definition of “no-show”: If you don’t come to the place of receiving a car at the set time. If you do not have the necessary documents when you receive a car. If, upon receiving the car, you can’t provide a credit card with the name of the main driver with a sufficient amount to block the insurance deposit. If we do not receive a notification of the cancellation of your reservation in time. The rental company reserves the right to refuse you to receive a car if you are not in the place of receiving the car at the set time with the documents required for the rent and the credit card or if you were previously entered in the blacklist of the rental company. In this case no refunds are possible.