From the list that appears, choose the suitable car. Use the search tools to quickly find the right vehicle.
Select the necessary additional services, fill in the personal information, and receive a booking confirmation and voucher by email.
Can I book the vehicle online and pick it up on the same day?
Yes, you can make a reservation on the website for the closest hour.
Can I cancel my booking? How much will it cost?
Yes, you can cancel your reservation; however, the cancellation policy depends on the selected rental package.
BASIC Package:
If you cancel your reservation before the rental period begins, SOLO rent a car will retain 30% of the total rental cost + €50 processing fee.
In the event of a NO SHOW, no refund will be issued.
PREMIUM or COMFORT Package:
Cancellations made 48 hours or more before the rental period begins are free of charge.
Cancellations made less than 48 hours before the rental period begins will incur a 30% fee of the total rental cost + €50 processing fee.
In the event of a NO SHOW, no refund will be issued.
Once the rental period has started, cancellations are not possible, and no refunds will be provided.
If you need to modify or cancel your booking, please contact us by email: carrental@sologroup.net.
What is NO SHOW?
A NO SHOW occurs when the customer does not collect the vehicle at the scheduled time, and the reservation is automatically canceled without a refund. This applies in the following cases:
The customer does not meet the rental requirements.
The customer does not provide the necessary documents.
The customer fails to present a valid payment method for the rental and/or deposit.
The customer does not pick up the car at the time specified in the reservation or fails to arrive after the waiting period.
How can I pay for my booking?
When booking through the SOLO rent a car website, we accept credit and debit cards as well as payment links. Cash payments and bank transfers are not available.
If you need additional payment options or more flexible conditions, use our SOLO Concierge Service. Call us at +34 951 509 999, press 1, and we will find the most convenient payment method for you.
How can I modify or cancel a booking made via a third party (broker)?
You have to contact the third party company. SOLO rent a car can only make changes to or cancel bookings that were made directly through our company.
How far in advance must I notify SOLO rent a car regarding potential changes in the booking?
At least 48 hours before the scheduled vehicle pick-up.
The deposit serves as a guarantee of contract compliance and may be used in the following cases:
Late return of the vehicle
Insufficient fuel level upon return
Damage to the exterior or interior of the vehicle
Loss of car keys
Loss or damage of additional equipment (GPS, etc.)
Use of incorrect fuel
Reckless driving or negligent handling of the vehicle
Crossing the border without prior approval
Excessive interior contamination
Exceeding the mileage limit
Violation of rental agreement terms
To avoid additional charges, please carefully review the rental terms and follow the vehicle usage guidelines.
Who can drive a hire car?
Everyone who is added as additional drivers in the car rental agreement. Up to 3 additional drivers can be added to one contract.
Allowing someone not specified in the rental agreement to drive the car is a direct breach of the contract. All liability in case of an accident falls on the main driver, in addition to the liability they have towards the company.
Can I rent a car if my driving experience is less than one year?
No, the minimum driving experience required for car rental is 1 year.
Is there a minimum and maximum age to rent a vehicle?
The minimum age to rent a car is 21, with a minimum demonstrable driving experience of 12 months.
Drivers aged 21 to 25 are considered young drivers, and in this case, the car rental includes a small additional fee.
Some cars may be unavailable for rental for young drivers.
There is no maximum age for renting a car, however, SOLO rent a car reserves the right to refuse service to drivers over 69 years old
What is the minimum and maximum rental period?
The minimum rental period is 24 hours. You can return the car earlier, but in this case, the rental fee will not be refunded.
The maximum rental period that can be booked online is 31 days. If you wish to rent a car for a longer period, please contact our booking department at carrental@sologroup.net. We will check availability and offer you suitable options.
When can I purchase SOLO rent a car’s additional services?
All available additional services can be arranged at the time of booking or at the time of car pick-up.
What additional services can I book at SOLO rent a car?
We strongly recommend booking additional services in advance so that we can guarantee their availability at the time of vehicle pick-up.
Additional Driver
If multiple people will be driving your rental car, you can add up to three additional drivers to your booking. All drivers must meet the age and driving experience requirements.
Child Seat or Booster
For the safety of your children, we offer child seats and boosters of different categories according to the child's age and weight. These comply with EU safety standards.
Fuel Option "Full – Empty"
You can choose a convenient fuel policy:
"Full – Full" (you receive the car with a full tank and return it with a full tank).
"Full – Empty" (you receive the car with a full tank and return it with any fuel level).
GPS Navigator
If you need reliable navigation during your trip, you can order a GPS navigator to help you easily find your way around Spain.
PREMIUM package
This package includes additional services such as a guaranteed model, additional kilometers, debit card payment option and others, as well as extended insurance coverage, the terms of which you can read in detail in Section 23 of the Rental Terms.
COMFORT package
This package includes additional services such as a guaranteed model, additional kilometers, debit card payment option and others, but does not include additional insurance coverage.
Additional Mileage for Luxury and Sports Cars
Luxury and sports cars have mileage restrictions specified in the rental agreement. If you require additional mileage, you can include this option when making your booking.
What is the fuel policy?
SOLO rent a car operates under Full to Full policy: the vehicle is given with a full tank and should be returned with a full tank.
Upon vehicle return, if the fuel tank is not full, the customer pays the current market price of missing fuel + €19 refueling charge.
What is the “Prepaid Fuel” option (full – empty)?
When renting a car, you return it with the same amount of fuel as when you received it.
If you return the car with less fuel, an additional charge will apply to cover the cost of the missing fuel and refueling.
At SOLO, you can purchase the "Prepaid Fuel" option in advance, allowing you to return the car with an empty tank. This can be done when making the reservation or when picking up the car. The cost of this option depends on the car model.
Is there a kilometer limit?
In most cases, we do not set a mileage limit. However, for some vehicle groups (such as vans, sports, and luxury cars) and contract durations, restrictions apply. Complete information about the mileage limit and the cost of additional mileage is available on the booking page and in the rental terms.
Please note: SOLO rent a car rents vehicles for tourism purposes. If a vehicle has excessive mileage not corresponding to its intended use during the rental period, or if the vehicle is used for other purposes that result in excessive mileage, SOLO rent a car reserves the right to terminate the contract and refuse future service to the customer.
Is the car model guaranteed?
SOLO rent a car cannot guarantee a specific vehicle model for bookings with “or similar” marks or bookings made through a third party company such as brokers or price comparison websites.
In all of the above cases, we guarantee the following:
• Vehicle class
• Transmission type
When booking with PREMIUM and COMFORT packages, we guarantee the selected car model.
If you want to guarantee a specific model down to the color and type of engine, use SOLO Concierge Service via email at carrental@sologroup.net or by phone at +34 951 509 999, extension 1.
Can I drive the car abroad?
The rented vehicle can only be used on the Spanish mainland and in Gibraltar. You cannot visit the Canary Islands, Balearic Islands, Ceuta, or Melilla. Traveling to other countries is also strictly prohibited.
If you leave the designated zones without this permit, a fine will be applied, as specified in the rental terms.
I want to work at SOLO rent a car. Where can I send my CV?
Thank you for your interest in working with SOLO rent a car!
If you would like to join our team, please send your CV and a short cover letter to: mlg@sologroup.net
Make sure to include the desired position and city in the subject line. We will get in touch if a suitable vacancy becomes available.
Pickup and Return
How to Call the Free Shuttle at Malaga Airport and Where to Find It?
After arriving at Málaga Airport, request a free shuttle from SOLO rent a car:
Follow the blue line on the pavement or check the map sent to your email.
Wait for the SOLO rent a car shuttle van at the shuttle bus area.
Travel time to the rental office: 2-3 minutes.
(Option 1 and red line in the picture)
How to walk to the SOLO rent a car office from Málaga Airport?
Exit the arrivals terminal through the main door.
Take the escalator or elevator to the 2nd floor.
Turn right and walk through the tunnel.
Cross the bridge, and you will reach the SOLO rent a car office.
(Option 2 and the green line in the picture)
How to get your car at Alicante Airport?
After landing, go down to floor -2, following the "Transfer Bus" signs. Exit the building and head to the express parking area. Keep to the right and walk straight ahead.
Our SOLO rent a car shuttle will pick you up between poles 43 and 47 and take you to the office.
Upon arrival, please call us at +34 610 78 79 20, and we’ll send the shuttle immediately.
How to request the free shuttle at Alicante Airport?
There’s no need to book the shuttle in advance — just call +34 610 78 79 20 after landing, once you're ready. We’ll quickly arrange your transfer from the terminal to the SOLO rent a car office.
What is the address to pick up or return the vehicle to?
You can return the car in Malaga or Marbella for an additional fee (€60, €320, or €390, depending on the office). If you plan to return the car to a different office, please notify our team in advance by email: support@sologroup.net.
Take a photo of the car, mileage, and fuel level (for yourself).
Go down to the ground floor and leave the keys with the parking attendant. If you need a transfer to the airport, use the parking shuttle. Waiting time may take up to 15 minutes.
You will receive a refund confirmation email within 24 hours.
If the customer does not show up within 2 hours of the scheduled time, the reservation may be canceled as “NO SHOW”. If you have scheduled a pickup time in the evening hours, you must be able to pick up the car before the office closes.
What should I do if I am delayed in returning my vehicle?
Rental days are calculated in 24-hour periods, starting from the moment the car is delivered to you and ending when it is returned along with the keys, documentation, accessories, and additional equipment of the company. You must return the car before the contract expires.
What should I do if I am delayed in returning my vehicle?
In case of delay, contact us by phone: +34 951 509 999 (press extension 3 and select the office where you have booked your rental) or email: carrental@sologroup.net
In case of delay up to 1 hour - you return the car free of charge.
If the delay is up to 2 hours - you will have to pay the additional cost of one day of rent.
If the delay is more than 3 hours - the penalty will be €50 + the cost of one day of rent.
If the return is delayed for more than a day without notification, the company will be forced to apply to law enforcement authorities.
What happens if I return the vehicle earlier?
There won't be an additional charge for early return, but your payment for the unused time will not be refunded.
Do I need to present a voucher when receiving the vehicle?
Yes, please have the booking voucher/confirmation with you when collecting the vehicle, it can be printed or in digital format.
What documents do I need to present when picking up the vehicle?
The driver must present the following documentation to collect the car;
Reservation number or Voucher
ID /NIE/ Valid Passport
Valid and current type B driver's license is required.
All documents must be original and presented in person.
Not accepted: provisional or learner driver's licenses, digital, QR codes, or image copies.
The same requirements are applicable to the additional drivers.
Insurance
What is included in the BASIC, PREMIUM and COMFORT packages?
The BASIC package is included by default in all car rentals and covers the driver’s liability towards third parties (e.g., in case of an accident). However, it does not cover damage to the rented vehicle or personal injuries to the driver.
The PREMIUM package protects against repair costs for damage (except interior damage, negligence and willful misconduct)
The COMFORT package does not provide extended coverage, but does reduce the deposit and includes additional services.
Please note! Insurance coverage in case of an accident applies only if a completed "Parte de Accidente" (or a police report) is provided. If you have an official accident report, the damage will be covered by the insurance. Submit the incident documents to SOLO within 24 hours to avoid losing coverage: support@sologroup.net.
If you sustain damage without third-party involvement (e.g., hitting a pole) and you haven't officially documented it, such cases are not covered by insurance.
Deposit Conditions
The deposit amount depends on the vehicle category (which can be checked when booking on the website). You can find the deposit conditions in the General Rental Terms and Conditions (paragraph 19), in the T&C document, and in the booking voucher. More flexible payment options are also available when using Concierge Service. However, we reserve the right to refuse service if a credit card is not present.
What cases are not covered by the PREMIUM package?
The PREMIUM package does not cover the following cases:
Abandoned vehicle – if the vehicle is left unattended in an improper location, which could lead to towing or damage.
Lack of fuel – returning the car with an empty tank when a specific fuel level is required according to the rental agreement, without having prepaid for the service.
Wrong fuel – using incorrect fuel, which could damage the engine.
Loss or damage of keys – the cost of replacing and programming new keys is borne by the renter.
Crossing the border without permission – leaving the allowed rental zone without prior agreement.
Negligence – ignoring warning indicators on the dashboard, operating the vehicle in extreme conditions, or violating traffic rules, resulting in damage.
Interior damage – the insurance does not cover stains, burns, rips in seat upholstery, or other interior elements.
Significant mechanical damage to the car without a police report or accident documents.
Significant mechanical damage to the car and other consequences of an accident caused by driving under the influence.
Consequences of careless or aggressive driving – aggressive driving, harsh acceleration and braking, off-road driving, or other actions leading to vehicle damage.
Exceeding the mileage limit – additional kilometers beyond the limit specified in the rental agreement.
Towing the car more than 50 km – costs associated with towing the vehicle more than 50 km are paid by the renter.
The deposit is held for the rental period and refunded after the vehicle inspection upon return, provided no violations are found.
What do I do if I already have insurance from a different company?
If you have third-party insurance (e.g. through a credit card provider, insurance broker, or booking platform), please note that such coverage is not connected to SOLO rent a car.
Therefore, you are still required to provide the full deposit, equivalent to the applicable deductible (franchise) stated in your rental plan.
In the event of damage during the rental period, the repair cost will be deducted from your deposit. You can then contact your insurance provider to request reimbursement, based on the terms of your policy.
What is CDW (Collision Damage Waiver) and how does it work in the BASIC, COMFORT and PREMIUM packages?
CDW (Collision Damage Waiver) limits the driver's liability with a deductible – the maximum amount the company can withhold from the deposit in case of damage to the rental vehicle.
In the BASIC package (CDW), the responsibility for damages to the rental car remains with the driver. If damage to another vehicle is not documented in a Parte de Accidente (European accident report) or a police report, it is not covered.
The COMFORT package (CDW) does not include extended insurance, but reduces the deposit and includes additional services.
The PREMIUM package includes CDWS (CDW Super), which provides extended coverage. It relieves the driver of liability for repairs to the rental car, except for damages to the interior, tires, windows, undercarriage, locks, keys, towing, dirtiness, as well as cases of negligence and intentional actions. Damage to third parties is covered under both the BASIC and PREMIUM packages.
Important!
The PREMIUM (CDWS) package is not available for the following vehicle categories: AF, AP, AT, CU, CV, DE, DD, M, P, K, X, Q, CR, BV, AC, CX, L, Y, Z, BU, T, AJ, AY, BT, BY, BK, AX, BR, DA, AZ, CS, AQ, BS, CW, CY, AI, BD, BE, AS, AV, AM, BL, BM, DB, AU, DC, CT.
You can check the vehicle category during the booking process.
What does the basic insurance offered by the company include?
The BASIC insurance package, included in the rental price, consists of:
CDW (Collision Damage Waiver) – provides partial coverage for collision damages and liability towards third parties (but not for damages to the renter’s vehicle).
TP (Theft Protection) – covers theft, with liability limited to the deductible. If the car is stolen, the maximum amount that can be withheld corresponds to the deductible.
What is TP (coverage in the event of theft)?
TP (Theft Protection) reduces the renter’s financial liability to the deductible in case of vehicle theft, provided no negligence is involved (e.g., leaving the key inside the car).
Important! In case of theft or damage resulting from an attempted theft, you must file a police report within 24 hours and provide supporting documentation.
What is a deductible and when is it withheld?
Franchise / Excess / Deductible / Pre-Authorization is the amount the renter is responsible for in case of damage or theft of the vehicle. This is the maximum amount that can be withheld from the deposit in the event of an insurance claim. The deductible depends on the group of the car and its amount can be found out at the time of booking.
Negligence, malicious actions, and violations of rental conditions are not covered by any insurance package.
Payments
Which payment cards are accepted?
A credit card (Visa/Mastercard) under the main driver’s name is required for the deposit.
Debit cards are accepted only for COMFORT and PREMIUM packages. Our Concierge Service offers flexible payment options. Call +34 951 509 999 (press 1) to discuss custom arrangements.
SOLO rent a car reserves the right to decline rentals without a credit card.
Can I pay with cash or cryptocurrency?
No, cash and cryptocurrency are not accepted. However, the Concierge Service may provide tailored solutions.
Are there fees for different payment methods?
No, SOLO rent a car charges no additional fees for rental payments.
How is the deposit processed, and when is it refunded?
For car rentals, the deposit amount is blocked on your credit card before the vehicle is provided and is automatically released after the car is returned, provided there are no violations of the rental terms.
In certain cases, depending on the car model and booking method, the deposit may either be blocked or charged. If the deposit is charged, it will be refunded within 7 business days after the rental ends, provided there are no violations of the rental terms.
A credit card in the name of the main driver is required to pay the deposit.
When purchasing COMFORT and PREMIUM packages, it is also possible to pay the deposit by debit card. More flexible payment options are also available when using the Concierge service. However, we reserve the right to refuse service if a credit card is not present.
When do I have to make a deposit?
The client is required to make a deposit upon the receipt of the car. The amount of the deposit depends on the car model and type of insurance package. The deposit amount can be found on the website when making a reservation, in the Rental Terms and Conditions or on the rental voucher.
Can I pay for the car rental on the website?
Yes, you can prepay for the rental on the website using a debit or credit card. However, the deposit must always be blocked on the renter’s credit card.
If you require more flexible payment options, please contact our Concierge Service.
Where can I find the potential damage compensation costs?
All terms, including potential damage compensation costs, are detailed in the rental agreement. We recommend carefully reviewing the document before signing.
How do I pay for extending my rental?
To extend your rental, you must contact the sales department in advance via email at carrental@sologroup.net. A manager will provide you with available payment options, typically an online payment via credit or debit card.
Extension is subject to vehicle availability and additional payment.
During Rental
Can I extend my car rental?
Yes, if the car is available for the required dates. We recommend contacting SOLO rent a car in advance: Phone: +34 951 509 999, extension 1. Email: carrental@sologroup.net
What to do if I fuelled the car with wrong fuel?
If you have mistakenly filled the wrong fuel, never start the engine or continue driving this vehicle. Please contact the roadside assistance service. The telephone number is on a sticker on the windshield and in the documents in the glove compartment of the vehicle.
What if my personal belongings get stolen?
We suggest that you contact the local police department as soon as possible with a theft report. Personal belongings are not included in the insurance coverage and, therefore, SOLO rent a car does not bear responsibility for their loss.
What to Do If the Car Breaks Down?
If you experience technical issues with the vehicle during your rental:
Stop the car in a safe place and turn on the hazard lights.
Check the sticker on the windshield – it contains the roadside assistance contact numbers.
Do not attempt to repair the car yourself – all repairs must be carried out by the official roadside assistance service.
If a replacement vehicle is needed, contact customer support: Phone: +34 951 509 999, extension 3, then 1 for the Málaga office and 2 for the Marbella office. Email: support@sologroup.net
If the mechanical breakdown was not caused by the renter, SOLO rent a car will replace the vehicle free of charge or at a discounted rate.
What should I do if the vehicle is stolen?
Immediately report the theft to the police and file an official report.
Within 24 hours, submit a copy of the police report and the car keys to the nearest SOLO rent a car office.
Notify customer support: Phone: +34 951 509 999, extension 3, then 1 for the Málaga office and 2 for the Marbella office. Email: support@sologroup.net
What should I do if I had an accident?
If anyone needs medical assistance, immediately call emergency services at 112.
Follow safety precautions:
Wear a reflective vest.
Place the warning triangle from the trunk at a safe distance.
Fill out the "Declaración Amistosa de Accidente" (Friendly Accident Statement), which is in the glove compartment. Important:
Include all details of the vehicles and drivers involved.
Obtain signatures from all parties.
Take photos of the damage and accident scene.
If there are disputes between the parties or the accident is severe, call the police.
Send the completed documents and photos to SOLO rent a car support at support@sologroup.net. The original documents must be submitted to a SOLO rent a car office within 24 hours.
What should I do if the car has been towed?
You will need to go to the local car pound (you will find a sticker on the floor where you had parked the car, it'll include the address and contact information of the car pound), or you can contact the local police for information.
Once you arrive at the car pound, you will be required to pay the corresponding penalty and the cost of evacuating the vehicle. In this case, SOLO rent a car is not responsible for the penalties and the retrieval of the car.
Attention! To retrieve the vehicle, please bring your rental contract and a proof of ID that is also reflected on the rental contract.
Do I have to clean the car before returning it?
You do not need to clean the car before returning, regular car cleaning is included in the rental price.
However, please note that irregular contamination such as cigarette odor, animal fur, or sand in the cabin will incur an additional charge of €100-450 depending on the severity. How long it takes to get the car in a condition where it can be rented again.
What should I do if I've been fined?
If you receive a fine during the rental period, we will provide your details to the relevant authority so that you can receive and pay the fine. A processing fee of €45 applies for this service. The driver is fully responsible for paying the fine.
After Rental
How to return my forgotten personal belongings from the car?
If you have forgotten any personal objects in the rental vehicle, you can send an email to support@sologroup.net or call +34 951 509 999 (dial extension 3 and then 1 if renting a car in Málaga and 2 if in Marbella), indicating a description of the object, the contract number and the rental dates.
Unfortunately, at SOLO rent a car we are not responsible for the loss or damage of personal property left or forgotten in the vehicle during the rental period.
How can I receive an invoice for my rental?
After the end of the rental period, you can request an invoice from support@sologroup.net. For us to create an invoice, you will need to provide the following details;
Contract number and name of driver
Invoicing name
Address
Contact details
VAT registration number
When will I get my security deposit back?
Assuming there are no contract violations that may impede, average return time is 7-10 business days, but can take up to 30 days. If there are contract violations, SOLO rent a car reserves the right to withhold the deposit until we are able to provide an accurate final invoice for damages caused, or the client is absolved of financial responsibility.
What should I do if I have a rent grievance?
If you have a question or complaint, contact our customer service team at support@sologroup.net.
How do I leave a rental review?
You can leave a review on Google Reviews. Your opinion is important to us!
Loyalty Program
What is SOLO rent a car loyalty program?
SOLO rent a car loyalty program provides bonuses and privileges to customers depending on their level of participation.
What levels are there in the program?
There are four levels in the program:
SOLO CLUB - activated immediately after enrollment.
SOLO GOLD - activated after 3 successful rentals or 20 days of renting.
SOLO PLATINUM - activated after 10 successful rentals or 80 days of rental.
SOLO V.I.P. - activated after 25 successful rentals or 120 days of rental.
What bonuses does each level bring?
SOLO CLUB: 20 € welcome bonus (you can pay up to 30% of the rent), bonuses for invited friends. SOLO GOLD: All SOLO CLUB bonuses, bonuses can pay up to 50% of the rent. SOLO PLATINUM: All bonuses of SOLO CLUB and SOLO GOLD, bonuses can pay up to 70% of the rent, discounts on additional services. SOLO V.I.P.: All bonuses of previous levels, bonuses can be used to pay up to 90% of the rent, guaranteed model or free upgrade.
How are bonuses credited?
Bonuses are credited after the trip is completed and the contract is closed.
Bonuses are not reinstated if you cancel your booking.
If a trip has been paid for with bonuses, no new bonuses will be credited for it.
How can I use bonuses?
Bonuses can be used to pay for the rental when you pick up the car.
Depending on the level, you can pay from 30% to 90% of the rental price with bonuses.
How do I know my level in the loyalty program?
You can check your current status in your personal cabinet on SOLO rent a car website.
Can I transfer bonuses to another user?
No, bonuses are non-transferable and can only be used by the account holder.
Is there an expiration date for bonuses?
Bonuses are valid for 12 months from the date of accrual.
Basic information
How much does car rental cost?
The rental price depends on several factors: vehicle type, rental duration, ins, season, and current fleet availability. To get an exact price for your dates, simply enter your pickup location and dates on the SOLO rent a car website and select your preferred vehicle category. The system will immediately show available options with final pricing - no hidden fees. This way you can compare options and choose the best one for your budget and needs.
In which cities does SOLO operate?
SOLO rent a car and SOLO Furgonetas have offices in three cities in Spain:
Málaga Cars and vans available. Office near the airport. Free airport transfer and 24/7 return.
Marbella Passenger car rental office in La Campana.
Alicante Office near the airport. Cars and vans available for rent. Free airport shuttle and flexible rental terms.
The price depends on the selected car model, season, and insurance package.
You can check the exact cost for your dates and location on our website: solorentacar.com
What year are the cars in SOLO rent a car's fleet?
We update our fleet every season. Most cars are from 2023–2025 and are in excellent condition.
Each vehicle is thoroughly inspected and professionally cleaned before rental.
What types of vehicles can I rent?
At SOLO rent a car, you can rent vehicles of various classes for any need:
City cars – compact models ideal for getting around town.
Family vehicles – station wagons, minivans, and SUVs for comfortable travel.
Premium class – high-end models for those who appreciate style and comfort.
Vans – ideal for moving, transporting goods, or work-related use. Includes platforms, refrigerated models, and various sizes.
The selection of available models depends on the location and season.
