Barcelona
Carrer de Salvador Espriu, 61, 08005 Barcelona, CC El Centre de La Vila
Madrid
Calle de Hernani, 68, 28020 Madrid
Marbella
Calle Francisco Villalón 15-16, Puerto Banus 29660 Marbella Málaga
Malaga
Oficina Calle Joaquin Rodrigo 3, local 32, Malaga, 29004
Barcelona
Madrid
Malaga
Marbella
Gibraltar
  • CenterCarrer de Salvador Espriu, 61, 08005 Barcelona, CC El Centre de La Vila
  • AirportAeropuerto de Barcelona-El Prat (BCN)
  • Railway StationEstacion de tren Barcelona-Sants
  • CenterCalle de Hernani, 68, 28020 Madrid
  • AirportAeropuerto de Madrid-Barajas Adolfo Suárez (MAD)
  • Railway StationEstacion de tren Madrid-Puerta de Atocha
  • Railway StationEstacion de tren Madrid-Chamartín
  • CenterCalle Joaquin Rodrigo 3, local 32, Malaga, 29004
  • AirportAeropuerto de Málaga-Costa del Sol (AGP)
  • Railway StationEstacion de tren Malaga-Maria Zambrano
  • CenterCalle Francisco Villalón 15-16, Puerto Banus 29660
  • AirportAeropuerto de Gibraltar (GIB) / La Línea
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Frequently asked questions

In this section you can find the answers to the most frequently asked questions.

Vehicle rental, pick up and return
Which documents do I need to present when picking up the vehicle?

    • Passport, ID or a residence permit (all drivers)
    • Valid driver’s license (all drivers)
    • Bank card under the client’s name (main driver)
    • Booking confirmation/voucher

How can I pay for my booking?

To make a payment for your vehicle booking (as well as the deposit at the pick-up) you may use Visa/ MasterCard / American Express bank cards. 

I made the payment on the solorentacar.com website, but did not receive a booking confirmation

If you have not received a confirmation, please contact us at support@sologroup.net.

What is the minimum and maximum rental period?

    • Minimum: 24 hours
    • Maximum: 31 days

Can the company guarantee a specific car model?

The client has this possibility, however, must contact the company directly. SOLO rent a car can guarantee the car model under a special tariff. 

If I booked the vehicle on the company website or via a third party (aggregator websites or brokers), can the company guarantee the vehicle model?

SOLO rent a car company cannot guarantee a specific vehicle model for bookings made on the company website or through a third party (brokers or aggregators) – our company only guarantees the following: 
    • Vehicle class
    • Body type
    • Transmission type

When can I purchase SOLO rent a car’s additional services?

All available additional services can be purchased at the moment of booking or upon the receipt of the vehicle.

What time can I pick up or return the rented vehicle?

You can see the working hours of all of our offices on our website. Furthermore, the client can request an “out of office hours” pick up or drop off at an extra cost. The price of this is 35€.

If my flight or train is delayed, will the vehicle be offered to me after the office closes?

If you provide us the information regarding your flight or train, you will receive the vehicle upon arrival. We track the flights. If you notify our agents about your delay, you will be a offered a paid extra service of vehicle delivery after the SOLO rent a car office closing time. 
You can contact our employees using the free messaging services such as WhatsApp and Telegram: 
    • Madrid +34 663 937 857
    • Barcelona +34 653 367 957
    • Malaga +34 671 484 651

What can I do if I forgot to notify SOLO rent a car agents reagarding the flight delay and do not show up on time to receive the vehicle?

Once the 60-minute waiting period expires, our agent will be forced to return to the office. The client can pick up his vehicle during the next 24 hours (after rental period begins) at the company’s office. If the client does not show up, the company can annul the booking, without refunding the amount paid. 

Can I book the vehicle online and pick it up on the same day?

Yes, you can. In specific cases, for that you must contact our office directly.  

Can I pick up the vehicle on the same day without a prior booking?

Yes, you can. But in this case, you must choose from the vehicles that are available, so we recommend booking in advance. 

Is it possible to leave the country where I rented the vehicle?

The rented vehicle must be used on the territory of Spain (excluding Canary Islands, Balearic Islands, Ceuta and Melilla), Gibraltar and Andorra. 
The client can visit the territories of France, Monaco and Portugal. To do so, you must receive the company’s written permission at an additional cost. Visiting other countries is strictly forbidden. 

If you pick up the vehicle in one rental point, can you return it in another?

You can return the vehicle in any of the SOLO rent a car rental points in any city in Spain, where we have an office, by requesting this at the time of booking. This service has a fixed cost which varies depending on the distance between the rental points. 

Do I have to pay a deposit when I pick up the vehicle?

Yes. The client must pay a deposit when receiving the vehicle. The deposit amount varies depending on the vehicle model. 

In what condition must the vehicle be returned?

You must return the vehicle in a functioning state, as it was when you received it (some natural pollution is allowed). If you did not opt for the “fuel prepayment” option, you must return the vehicle with a full tank of gas. 

What should I do if I can’t return the vehicle on time?

We allow delays up to 1 hour for free. You must inform the office and notify them of the delay. 
    • Delay up to 1 hour: free
    • Delay up to 2 hours: 50€ fine
    • Delay from 3 hours or more: 50€ fine + additional 24-hour rental cost. 

What can I do if I want to return the vehicle earlier?

In the case that the vehicle is returned before the date stated in the contract, the cost of the remaining days is not refunded. 

Do I need to present a voucher when receiving the vehicle?

You are expected to have a confirmation voucher with you, regardless of whether the vehicle was booked on the company website, aggregator website, etc. 

When will my deposit be refunded?

SOLO rent a car withdraws the deposit from your bank card and returns the deposit after closing the rental contract within 15 working days if the terms of the contract were not violated and the car was returned in good and functioning conditions. In case of violations by the client of the rental terms, new damages (if the client has not purchased additional insurance), violations of the mileage limit, lack of fuel, etc., the company reserves the right to retain a part of or the full amount of the deposit.

What can I do if the vehicle breaks down?

You must contact the office where you booked the rental, using the phone number provided by our managers. 

What can I do if the vehicle gets stolen?

Immediately report the theft to the police or the competent authority and submit the appropriate report to the nearest SOLO rent a car office.

What if my personal belongings get stolen?

Personal belongings are not included in the insurance coverage and, therefore, SOLO rent a car does not bear responsibility. 

What can I do if the municipal tow truck took the car?

Contact the local police. You will need to go to the local car pound (you will find a sticker with the address and contact information of the car pound where you had left the car), pay the corresponding penalty and the cost of evacuating the vehicle. In this case, SOLO rent a car is not responsible for the evacuation and return of the car.
Attention! To retrieve the vehicle, please bring your rental contract and a proof of ID.

What should I do if the vehicle is involved in an accident?

If you or any of your fellow travelers and / or passengers of the other car received damage and / or need medical assistance, you must immediately call the emergency telephone number 112, and you will receive the necessary assistance wherever you are. 
We ask you to exercise maximum caution when exiting the vehicle and set up the necessary warning signs. You will find all the necessary equipment in the trunk of the car
In the absence of damage to passengers or after the assistance they need to issue all the data on the accident. In the glove compartment of the car you will find the form of "Registration of accidents by mutual consent" (Declaración amistosa de accidentes).
This documentation must be delivered to the nearest SOLO rent a car office within 48 hours after the incident.
In case the car can continue moving, it is necessary to call in the nearest SOLO rent a car office and give all the documentation on the accident. There, if necessary, your car can be replaced with a new one for a fee.
In case the vehicle cannot continue, contact your office. You will need to name the contract number or the license plate number and specify its exact location.

Will I get a replacement vehicle if I am involved in an accident?

In the event of a malfunction of the car, you can rent a replacement car at a discount (if you have not purchased the “roadside assistance” option in advance. Please note that SOLO rent a car offers delivery of the car to the place for an additional fee (otherwise available only at the nearest SOLO rent a car office).

Received a fine?

In the event that a car is fined during the rental period, the client is obliged to pay its cost. If the client has not paid the fine on his own, the company will provide the client's data to the appropriate authority, which in turn will send the fine to the address indicated by the client. In this case, the company will keep 35€ as administrative expenses.

Forgot personal belongings in the vehicle?

Please contact your office for more details. The company SOLO rent a car is not responsible for the loss of personal belongings of the client.

Modifying or cancelling your booking
I want to receive an invoice

After the end of the rental period, you can request an invoice directly from the office where you rented the vehicle. 

How far in advance must I notify SOLO rent a car regarding potential changes in the booking?

Minimum 24 hours before picking up the vehicle. 

Can I cancel a booking? And how much can that cost?

In the reserves made through the official SOLO rent a car website (www.solorentacar.com), the cost of the reservation will not be refunded. 
In the bookings made at the SOLO rent a car office, cancellation is possible, but the amount already paid will be withheld (30% of the total rental price).

Who do I contact if I would like to modify or cancel my booking?

To cancel or modify a booking, contact us at: support@solorentacar.net

How can I modify or cancel a booking made via a third party (broker)?

You can get the full information from your broker. SOLO rent a car can only make changes to or cancel a booking made directly through our company. 

Rental terms: kilometrage, fuel, insurance and additional services
Is there a minimum and maximum age to rent a vehicle?

When renting the vehicle, the client must be over the age of 18 and have held the license for at least a year. 
Keep in mind that there are additional daily charges for drivers under the age of 24 and those with less than 1-year driving experience. You must pay this sum at our office upon receiving the vehicle.

Who can drive the vehicle?

Only persons listed as primary and secondary drivers in the rental agreement are allowed to drive (maximum 5 drivers per rental).
If during the rental period you want to add a driver, you must contact your nearest SOLO rent a car office and include this person in the contract. The new driver will also need to present a valid driver's license.
Remember that insurance will not cover if an accident occurs with an unauthorized driver.

Is there a kilometrage limit?

We offer limited mileage for all vehicle classes:
    • Rental period between 1 and 15 days: 200 km per day
    • Rental period between 16 and 31 days: 3000km for entire rental period. 
If the limit is exceeded, the client pays each subsequent kilometer at the established rate of 0.69€ per kilometer.

How much fuel do you provide for the car I rent?

As a rule, the vehicle is provided with a full tank of fuel (the type of fuel is indicated: in the contract, on the keys, on the windshield of the car and on the tank itself). It must be returned with the same amount of fuel filled. If there is not enough fuel, the client pays it according to the tariffs set by the company plus an additional charge for refueling in the amount of 15 €. Also, a separate option is available to the client: “prepaid fuel”. Pay attention to the chosen fuel policy option specified in the rental conditions.

What is the “Prepago de Combustible” system (full – empty)?

You can pre-book this option and return the vehicle with an empty tank. The price of this option varies depending on the vehicle model. 

What if I put the wrong fuel?

If you accidentally put the wrong type of fuel, please contact the company office and notify us about this. Do not continue to drive the vehicle.

What basic insurance is offered at the booking?

Basic insurance included in the car rental price consists of CDW “Coverage in the event of an accident” and TP “Coverage in the event of theft”. 

What is CDW (coverage in the event of an accident)?

CDW insurance coverage or “coverage in the event of an accident” limits the driver’s liability to a franchise – a maximum sum that can be withheld from the deposit if the vehicle you rented received damage during your rental. The CDW insurance does not cover damages to the windshield, rear and side windows, tires, bottom of the vehicle, loss of keys, lock breakage, or towing. 

What is TP (coverage in the event of theft)?

TР or “coverage in the event of theft” limits the driver’s liability to a franchise – a maximum sum that can be withheld from the deposit if the vehicle gets stolen or received damage in a theft attempt during your rental. 

What is a franchise?

Franchise is a maximum sum limited by the size of the deposit, which we withhold from your deposit if the vehicle gets damaged or stolen during your rental period. 

In which case is the franchise not applied?

The franchise does not apply in case of purchase of PREMIUM and PREMIUM + insurance directly from SOLO rent a car. In addition, you will be insured against theft, damage to the body, paintwork, wheels, windows and mirrors.

Can I order additional insurance?

When booking online, SOLO rent a car includes compulsory car insurance (CDW). In addition, during the booking process through the SOLO rent a car website, you can expand this when booking or receiving a vehicle. When ordering PREMIUM and PREMIUM + coverage, franchise is not applied (also with PREMIUM + the deposit amount is reduced by 50%). The cost of expanding coverage depends on the rental period and vehicle class.

What is included in the different insurance types?
 Standard insurancePremium insurancePremium + insurance
Included   
Accident from a third party
Theft
Body and paint damage with a franchise  
Body and paint damage without a franchise 
Fire 
Damage of all windows and mirrors  
Headlight Damage  
Damage to tires and wheels   
Fuel consumption   
Excess of the specified mileage   
Excess of the specified rental period   
Loss of the key   
Road assistance   
Damage to the integrity and cleanliness of the cabin   
Loss of or damage to accessories   

ATTENTION! All types of insurance cover exclusively the aforementioned external damages and never cover internal damages to the vehicle.

What do I do if I already have insurance from a different company?

If you have an insurance policy or additional insurance to a credit card or insurance agency (including aggregator websites or brokers) through which you made the reservation, it is important to remember that in all cases those are NOT a SOLO rent a car insurance. Therefore, you will have to make a full deposit amount with a franchise or purchase our additional insurance.
If during the rental period the car is damaged, you will pay it within the amount of the security deposit, and then you can claim compensation from the company from which you purchased the insurance policy.

What additional services can I book at SOLO rent a car?

During the booking process, you can view the list of additional services that we offer and their cost:
    • Additional driver (up to 5 drivers per rental)
    • Young driver (under 24 or less than 1-year driving experience)
    • Child seat or booster (0-15 kg)
    • Fuel option “full-empty tank”
    • GPS-navigator 
    • Portable WIFI 
    • Road assistance 
    • Vehicle delivery 
We strongly recommend that you book the additional services ahead of time so that we can guarantee their availability at the moment of vehicle delivery. 

What is included in “Road assistance”?

Road assistance is an additional option, which provides you the service for solving any issues related to the use of the vehicle during the rental period. Our staff will quickly instruct you and help you in case of a punctured tire, low battery, loss of keys, etc. In the event of a traffic accident, we will provide you with a replacement vehicle. Without this option, this type of service will be paid.

​What is the deposit amount and what is it required for?

The deposit is used to cover additional costs that may occur during the rental period. 
    • Additional mileage 
    • Late vehicle return 
    • Additional rental days 
    • Lack of fuel at return 
    • Interior damages
    • Loss of vehicle keys
    • Loss or breakage of additional devices (GPS, etc.) 
    • Inadequate driving or car use
    • Violation of general agreement terms. 
The sum of the deposit will be charged to your bank card and varies depending on the vehicle class, from 750€ to 6.000€. When purchasing the PREMIUM+ insurance, the deposit is reduced by 50%. 

If you have any questions

This information does not replace general rental terms. To receive more detailed information, contact us via email: support@solorentacar.net

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