What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

Je recommande, très bonne expérience ! Après avoir épluchée les avis de pleins d’agence j’ai fait confiance à Solo rent car pour ses avis Google et c’est sans regret. Le tarif est correct Les

Marie B

At last a car company that really looks after tourists and does not try to rip them off. Customer service, exceptional. Lost a key fob for my son's automatic garage (which would have

Alan Farnworth

Small company, but nice service and good cars. I got a new Citroen, full of latest equipment, event got upgraded for free. Great experience! Thank you, guys!

Ekaterina Os

Renta fácil y rápida. Nós dieron un aventón al edificio del aeropuerto (Ida y vuelta)y todos eran súper amables

Gesa Knauer

Bin sehr positiv überrascht worden. Erst sind wir zum Vermieter gelaufen, aber nur weil wir ungeduldig waren. Auto Annahme war tatsächlich mal ohne zusätzliche Buchungen machen zu

OberstBlack Joe

Very good cooperation. 2025 car, spotless from inside and outside. Deposit was returned after 2 days. In case if you decide to have basic insurance, deposit will be 1150, in case if

Vanja Stantic

Very hood service. Efficient pickup from Málaga airport to car hire collection point. Same on the return. Comfortable reasonable condition car of same make and model ordered. A few

Steve Smith (mntainman)

Am Flughafen haben wir nicht gleich das Solo Rent a Car gefunden.Sonst war alles gut, haben keine Probleme gehabt, weder beim abholen noch beim Abgeben. Es wurde alles super erklärt,

Ja Kelly

Wszystko super. Auto wynajęliśmy bez wcześniejszej rezerwacji, było kilka dostępnych do wyboru. Zwrot kaucji był ekspresowy z autem było wszystko ok.

CzystePaliwo

LA CHICA LLAMADA PARIS, MUY BUEN TRATO, AMABILIDAD Y MUY BUENA ASISTENCIA, REPETIRE CUANDO NECESITE DE NUEVO UN VEHICULO

CGC FUENGIROLA

Abholung per Shuttlebus hat sehr gut geklappt. Die Anmietung erfolgte problemlos, wir bekamen ein Auto in hervorragendem Zustand. Rückgabe war wegen der frühen Tageszeit nicht an gleichem

Andre Buervenich

Alles sehr professionell, gute Übergabe , sehr gute Kommunikation Shuttle Service und auch die Rückgabe außerhalb der Öffnungszeiten war perfekt organisiert. Sehr zu empfehlen.

Jörg Harms

Tout c'est très bien passé avec cette agence a la prise du véhicule et quand je l'ai rendu !! Au départ j'ai loué une Dacia Sandero et j'ai eu une Nissan Juke pratiquement neuve !!

Djamel Ben Djaballah

Bezproblemowy odbiór i oddanie auta - bez straty czasu. Miła obsługa. Bez namawiania na dodatkowe ubezpieczenia. Samochód OK. Pieniądze zablokowane na karcie a nie pobrane z karty wróciły

Krzysztof Matlak

Transfer vom Flughafen und zurück funktioniert schnell und zuverlässig (wir haben keine 5 Minuten gewartet). Übernahme des Fahrzeugs problemlos und schnell. Vorhandene Schäden werden

Dieter Weigand

Blog SOLO RENT A CAR
What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

What to Do if Your Flight Is Delayed: Protect Your Booking with SOLO rent a car

Missing your pick-up time because of a delayed flight can be stressful, especially when you need to rent a car at Alicante airport or car hire Malaga airport. At SOLO rent a car, we want to help you avoid losing your reservation. Here’s what you need to know.

Understanding the NO SHOW Policy

What is NO SHOW? According to SOLO rent a car’s Terms & Conditions, if you do not pick up the vehicle at the reserved date/time or within the courtesy period (grace period) and you haven’t informed us of your delay, the reservation will be marked as NO SHOW.

How long is the grace period? SOLO rent a car will hold the reserved vehicle for 120 minutes after the scheduled pick-up time. If you don’t arrive or notify us within that time, it’s considered NO SHOW.

Refunds for NO SHOW? Once the rental period starts, or if NO SHOW occurs, no refund is possible. Even if your flight is delayed, if you fail to inform us, the booking can be lost.

Renting in SOLO rent a car is:

Full insurance
Free shuttle bus
Pay online or upon delivery

View fleet

How to Notify Us If Your Flight Is Delayed

As soon as you know your flight will be delayed, please email us at support@sologroup.net with your booking number, the new estimated arrival time, and any supporting info (flight number, expected landing time).

You can also call us via our support lines. Being proactive helps us keep your reservation valid.

Tips for Choosing Your Booking Time

When making your reservation, factor in potential delays: international flights, connections, delays in customs. Better to pick a later pick-up slot if your arrival is uncertain.

Avoid booking the car too close to late evening if you know your flight may arrive at or past closing hours. Offices may not be open, or staff may not be able to wait.

Check the airport car hire or rent a car office hours in Málaga or Alicante and choose a time comfortably within those hours.

What Happens If I Arrive Late but Not Too Late

If you arrive within the 120-minute grace period, and you have informed us, we will do our best to have the car ready for you. Your reservation should be honored—provided all documents are in order.

If you arrive after that grace period without notification: NO SHOW applies. You risk losing the car or the reservation.

Final Thoughts

SOLO rent a car on Google Maps

Marbella

Malaga

Rent a car

Flight delays happen. The best way to protect your booking with SOLO rent a car is:

Choose a pick-up time that gives you buffer if your flight is delayed.

Always check the grace period (120 minutes) in the contract.

Notify support@sologroup.net

or call us immediately if you see your arrival will be late.

By doing this, you avoid NO SHOW issues and still get your car at Malaga airport car hire or Alicante airport car rental without extra stress.

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