How to Notify Us If Your Flight Is Delayed
As soon as you know your flight will be delayed, please email us at support@sologroup.net with your booking number, the new estimated arrival time, and any supporting info (flight number, expected landing time).
You can also call us via our support lines. Being proactive helps us keep your reservation valid.
Tips for Choosing Your Booking Time
When making your reservation, factor in potential delays: international flights, connections, delays in customs. Better to pick a later pick-up slot if your arrival is uncertain.
Avoid booking the car too close to late evening if you know your flight may arrive at or past closing hours. Offices may not be open, or staff may not be able to wait.
Check the airport car hire or rent a car office hours in Málaga or Alicante and choose a time comfortably within those hours.
What Happens If I Arrive Late but Not Too Late
If you arrive within the 120-minute grace period, and you have informed us, we will do our best to have the car ready for you. Your reservation should be honored—provided all documents are in order.
If you arrive after that grace period without notification: NO SHOW applies. You risk losing the car or the reservation.
Final Thoughts
Flight delays happen. The best way to protect your booking with SOLO rent a car is:
Choose a pick-up time that gives you buffer if your flight is delayed.
Always check the grace period (120 minutes) in the contract.
Notify support@sologroup.net
or call us immediately if you see your arrival will be late.
By doing this, you avoid NO SHOW issues and still get your car at Malaga airport car hire or Alicante airport car rental without extra stress.
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