SOLO rent a car Customer Care Center

You can rent a car in two ways:

1. Online Booking
On the main page of SOLO rent a car, select the desired dates for car rental and location — Malaga Airport or Marbella.
From the list that appears, choose the suitable car. Use the search tools to quickly find the right vehicle.
Select the necessary additional services, fill in the personal information, and receive a booking confirmation and voucher by email.

2. SOLO Concierge Service
Call us at +34 951 509 999, press 1 to reach the sales department, and a manager will arrange the booking based on your preferences.

You can book a car by phone by contacting us:

• +34 951 509 999
• WhatsApp: +34 697 927 033

When booking by phone, SOLO Concierge service will be activated. The cost of the service is calculated individually.

For booking, you will need:

• Rental dates and times
• Car category
• Driver's details (full name, phone, email, date of birth)

Yes, you can make a reservation on the website for the closest hour. 

Yes, you can cancel your reservation; however, the cancellation policy depends on the selected rental package.

BASIC Package:

• If you cancel your reservation before the rental period begins, SOLO rent a car will retain 30% of the total rental cost + €50 processing fee.
• In the event of a NO SHOW, no refund will be issued.

PREMIUM+ Package:

• Cancellations made 48 hours or more before the rental period begins are free of charge.
• Cancellations made less than 48 hours before the rental period begins will incur a 30% fee of the total rental cost + €50 processing fee.
• In the event of a NO SHOW, no refund will be issued.

Once the rental period has started, cancellations are not possible, and no refunds will be provided.

If you need to modify or cancel your booking, please contact us by email: carrental@sologroup.net.

What is NO SHOW?

A NO SHOW occurs when the customer does not collect the vehicle at the scheduled time, and the reservation is automatically canceled without a refund. This applies in the following cases:

• The customer does not meet the rental requirements.
• The customer does not provide the necessary documents.
• The customer fails to present a valid payment method for the rental and/or deposit.
• The customer does not pick up the car at the time specified in the reservation or fails to arrive after the waiting period.

When booking through the SOLO rent a car website, we accept credit and debit cards as well as payment links. Cash payments and bank transfers are not available.

If you need additional payment options or more flexible conditions, use our SOLO Concierge Service. Call us at +34 951 509 999, press 1, and we will find the most convenient payment method for you.

You have to contact the third party company. SOLO rent a car can only make changes to or cancel bookings that were made directly through our company. 

At least 48 hours before the scheduled vehicle pick-up.

To cancel or modify your reservation, please contact us via email: carrental@sologroup.net

Please remember to include your booking number so that we can process your request as quickly as possible.

If you have not received a confirmation, please contact us at support@sologroup.net

Yes, you can. But in this case, you must choose from the vehicles that are available, so we recommend booking in advance. 

To cancel or modify a booking, please contact us at: carrental@sologroup.net

Please don't forget to mention your reservation number for us to easily locate your booking. 

The deposit amount depends on the vehicle category and selected insurance package.

You can find the deposit conditions in the General Rental Terms and Conditions (paragraph 19), in the T&C document, and in the booking voucher.

The deposit serves as a guarantee of contract compliance and may be used in the following cases:

• Late return of the vehicle
• Insufficient fuel level upon return
• Damage to the exterior or interior of the vehicle
• Loss of car keys
• Loss or damage of additional equipment (GPS, etc.)
• Use of incorrect fuel
• Reckless driving or negligent handling of the vehicle
• Crossing the border without prior approval
• Excessive interior contamination
• Exceeding the mileage limit
• Violation of rental agreement terms

To avoid additional charges, please carefully review the rental terms and follow the vehicle usage guidelines.

Everyone who is added as additional drivers in the car rental agreement. Up to 3 additional drivers can be added to one contract.

Allowing someone not specified in the rental agreement to drive the car is a direct breach of the contract. All liability in case of an accident falls on the main driver, in addition to the liability they have towards the company.

The minimum age to rent a car is 21, with a minimum demonstrable driving experience of 12 months.

Drivers aged 21 to 25 are considered young drivers, and in this case, the car rental includes a small additional fee.

Some cars may be unavailable for rental for young drivers.

There is no maximum age for renting a car, however, SOLO rent a car reserves the right to refuse service to drivers over 69 years old

The minimum rental period is 24 hours. You can return the car earlier, but in this case, the rental fee will not be refunded.

The maximum rental period that can be booked online is 31 days. If you wish to rent a car for a longer period, please contact our booking department at carrental@sologroup.net. We will check availability and offer you suitable options.

We strongly recommend booking additional services in advance so that we can guarantee their availability at the time of vehicle pick-up. You can select additional options both when making an online booking and when booking through the SOLO Concierge Service.

Additional Driver

If multiple people will be driving your rental car, you can add up to three additional drivers to your booking. All drivers must meet the age and driving experience requirements.

Child Seat or Booster

For the safety of your children, we offer child seats and boosters of different categories according to the child's age and weight. These comply with EU safety standards.

Fuel Option "Full – Empty"

You can choose a convenient fuel policy:

• "Full – Full" (you receive the car with a full tank and return it with a full tank).
• "Full – Empty" (you receive the car with a full tank and return it with any fuel level).

GPS Navigator

If you need reliable navigation during your trip, you can order a GPS navigator to help you easily find your way around Spain.

PREMIUM+ Insurance Package

This package includes full insurance coverage, the terms of which you can read in detail in Section 24 of the Rental Terms.

Additional Mileage for Luxury and Sports Cars

Luxury and sports cars have mileage restrictions specified in the rental agreement. If you require additional mileage, you can include this option when making your booking.

Benefits of Renting through the SOLO Concierge Service

When renting through the SOLO Concierge Service, you have the opportunity to:

• Get a guaranteed car model at any rate, including the exact color and engine type.
• Request car delivery to a convenient location.
• Arrange rental with flexible deposit terms, tailored to your needs.

All available additional services can be arranged at the time of booking or at the time of car pick-up.

SOLO rent a car operates under Full to Full policy: the vehicle is given with a full tank and should be returned with a full tank.

Upon vehicle return, if the fuel tank is not full, the customer pays the current market price of missing fuel + €19 refueling charge. 

When renting a car, you return it with the same amount of fuel as when you received it.

If you return the car with less fuel, an additional charge will apply to cover the cost of the missing fuel and refueling.

At SOLO, you can purchase the "Prepaid Fuel" option in advance, allowing you to return the car with an empty tank. This can be done when making the reservation or when picking up the car. The cost of this option depends on the car model.

When making a reservation, you can see the available car categories and choose the suitable insurance package.

For some car groups, the PREMIUM+ package is available, which allows you to reduce the deductible to €0.

For Sport and Luxury cars, there is an option to reduce the deposit by 50% – this option can be added in the "Additional Services" section before completing the booking.

Please note: cases of negligence or intentional actions are not covered by any insurance.

In most cases, we do not set a mileage limit. However, for some vehicle groups (such as vans, sports, and luxury cars) and contract durations, restrictions apply. Complete information about the mileage limit and the cost of additional mileage is available on the booking page and in the rental terms.

Please note: SOLO rent a car rents vehicles for tourism purposes. If a vehicle has excessive mileage not corresponding to its intended use during the rental period, or if the vehicle is used for other purposes that result in excessive mileage, SOLO rent a car reserves the right to terminate the contract and refuse future service to the customer.

SOLO rent a car cannot guarantee a specific vehicle model for bookings with “or similar” marks or bookings made through a third party company such as brokers or price comparison websites.

In all of the above cases, we guarantee the following: 

    • Vehicle class
    • Transmission type

For the Luxurу & Sports category, we guarantee to provide the model of the customer's choice at no extra charge.

If you want to guarantee a specific model, use the SOLO Concierge Service via email at carrental@sologroup.net or by phone at +34 951 509 999, extension 1.

The rented vehicle can only be used on the Spanish mainland and in Gibraltar. You cannot visit the Canary Islands, Balearic Islands, Ceuta, or Melilla. Traveling to other countries is also strictly prohibited.

However, upon request, we can issue a written permit for travel outside the allowed area. If you leave the designated zones without this permit, a fine will be applied, as specified in the rental terms.

After arriving at Málaga Airport, request a free shuttle from SOLO rent a car:

• By phone: +34 687 223 025
• Via call center: +34 951 509 999 (press 2)

Where to find the shuttle?

• Exit the arrivals terminal through the main door.
• Follow the blue line on the pavement or check the map sent to your email.
• Wait for the SOLO rent a car shuttle van at the shuttle bus area.

Travel time to the rental office: 2-3 minutes.

(Option 1 and red line in the picture)

• Exit the arrivals terminal through the main door.
• Take the escalator or elevator to the 2nd floor.
• Turn right and walk through the tunnel.
• Cross the bridge, and you will reach the SOLO rent a car office.

(Option 2 and the green line in the picture)

Return addresses:
Malaga (during business hours): Av. del Comandante García Morato 50
Malaga (outside of business hours): Av. del Comandante García Morato 20, EASY PARKING.
Marbella: Poligono Industrial Nueva Campana Nave 76

Can I change the return location?

You can return the car in Malaga or Marbella. Returning the car to a different location will incur a €60 fee. Please inform our team in advance by emailing support@sologroup.net.

Car pick-up:

Málaga:
Mon-Fri: 08:00 - 22:00,
Sat-Sun: 09:00 - 20:00

Marbella:
Mon-Fri: 09:00 - 19:00,
Sat-Sun: 10:00 - 14:00

Car return:

Málaga: 24/7

Return address Av. del Comandante García Morato 50
Mon-Fri 06:00 - 22:00,
Sat-Fri 09:00 - 20:00

Marbella: 24/7
Poligono Industrial Nueva Campana Nave 76

For returns outside office hours, inform our managers in advance and follow the additional return instructions.

Returning the Car During Business Hours

Malaga:

1. Park the car at the SOLO rent a car parking lot at Av. Comandante García Morato, 50.
2. Make sure you haven’t left any personal belongings inside.
3. Contact a SOLO rent a car employee and hand over the keys.
4. You will receive a refund confirmation email within 24 hours.
5. If needed, use the SOLO shuttle for airport transfer or walk via the pedestrian bridge.

Marbella:

1. Park the car at the office at Pol. Ind. Nueva Campana, Nave, 76.
2. Hand over the keys to a SOLO rent a car employee.
3. You will receive a refund confirmation email within 24 hours.

Returning the Car Outside Business Hours

Malaga:

1. Park at the EASY PARKING (Av. Comandante García Morato, 20).
2. Go up to the 5th floor and park your car.
3. Take a photo of the car, mileage, and fuel level (for yourself).
4. Go down to the ground floor and leave the keys with the parking attendant. If you need a transfer to the airport, use the parking shuttle. Waiting time may take up to 15 minutes.
5. You will receive a refund confirmation email within 24 hours.

Marbella:

1. Park the car at the office located at Pol. Ind. Nueva Campana, Nave, 76.
2. Take a photo of the car, mileage, and fuel level (for yourself).
3. Leave the keys in the KEY BOX next to the office entrance.
4. You will receive a refund confirmation email within 24 hours.

If you cannot pick up your vehicle on time, please let us know in advance:

Phone: +34 951 509 999 Press extension 3 and select the office where you have booked your rental.
Email: carrental@sologroup.net

If the customer does not show up within 2 hours of the scheduled time, the reservation may be canceled as “NO SHOW”. If you have scheduled a pickup time in the evening hours, you must be able to pick up the car before the office closes.

Rental days are calculated in 24-hour periods, starting from the moment the car is delivered to you and ending when it is returned along with the keys, documentation, accessories, and additional equipment of the company. You must return the car before the contract expires.

What should I do if I am delayed in returning my vehicle?

In case of delay, contact us by phone: +34 951 509 999 (press extension 3 and select the office where you have booked your rental) or email: carrental@sologroup.net

• In case of delay up to 1 hour - you return the car free of charge.
• If the delay is up to 2 hours - you will have to pay the additional cost of one day of rent.
• If the delay is more than 3 hours - the penalty will be €50 + the cost of one day of rent.

If the return is delayed for more than a day without notification, the company will be forced to apply to law enforcement authorities.

There won't be an additional charge for early return, but your payment for the unused time will not be refunded.

You can return the car in Málaga or Marbella. Returning the car at a different location will cost €60. Please arrange the new return location in advance with SOLO rent a car: carrental@sologroup.net.

You can also use the Concierge Service for car delivery by calling +34 951 509 999, extension 1.

Yes, please have the booking voucher/confirmation with you when collecting the vehicle, it can be printed or in digital format.

The driver must present the following documentation to collect the car;

• Reservation number or Voucher
• ID /NIE/ Valid Passport
• Valid and current type B driver's license is required.

All documents must be original and presented in person.

Not accepted: provisional or learner driver's licenses, digital, QR codes, or image copies.

The same requirements are applicable to the additional drivers.

Key Differences Between Insurance Packages

The BASIC package is included by default in all car rentals and covers the driver’s liability towards third parties (e.g., in case of an accident). However, it does not cover damage to the rented vehicle or personal injuries to the driver.

The PREMIUM+ package is arranged directly through SOLO rent a car and protects against repair costs in case of damage (excluding interior damage, negligence, or intentional actions).

Please note! Insurance coverage in case of an accident applies only if a completed "Parte de Accidente" (or a police report) is provided. If you have an official accident report, the damage will be covered by the insurance. Submit the incident documents to SOLO within 24 hours to avoid losing coverage: support@sologroup.net.

If you sustain damage without third-party involvement (e.g., hitting a pole) and you haven't officially documented it, such cases are not covered by insurance.

Deposit Conditions

The deposit amount depends on the vehicle category (which can be checked when booking on the website). You can find the deposit conditions in the General Rental Terms and Conditions (paragraph 19), in the T&C document, and in the booking voucher.

The PREMIUM+ package does not cover the following cases:

• Abandoned vehicle – if the vehicle is left unattended in an improper location, which could lead to towing or damage.
• Lack of fuel – returning the car with an empty tank when a specific fuel level is required according to the rental agreement, without having prepaid for the service.
• Wrong fuel – using incorrect fuel, which could damage the engine.
• Loss or damage of keys – the cost of replacing and programming new keys is borne by the renter.
• Crossing the border without permission – leaving the allowed rental zone without prior agreement.
• Negligence – ignoring warning indicators on the dashboard, operating the vehicle in extreme conditions, or violating traffic rules, resulting in damage.
• Interior damage – the insurance does not cover stains, burns, rips in seat upholstery, or other interior elements.
• Significant mechanical damage to the car without a police report or accident documents.
• Significant mechanical damage to the car and other consequences of an accident caused by driving under the influence.
• Consequences of careless or aggressive driving – aggressive driving, harsh acceleration and braking, off-road driving, or other actions leading to vehicle damage.
• Exceeding the mileage limit – additional kilometers beyond the limit specified in the rental agreement.
• Towing the car more than 50 km – costs associated with towing the vehicle more than 50 km are paid by the renter.

The deposit is held for the rental period and refunded after the vehicle inspection upon return, provided no violations are found.

If you have an insurance policy or additional insurance to a credit card or insurance agency (including broker websites or aggregator) through which you made the reservation, it is important to remember that those insuance packs are unrelated to SOLO rent a car. Therefore, you will have to pay a full deposit amount with a franchise, or purchase our additional insurance.
If during the rental period the car is damaged, you will pay it within the amount of the security deposit, and then you can claim compensation from the company from which you purchased the insurance policy.

CDW (Collision Damage Waiver) limits the driver's liability with a deductible – the maximum amount the company can withhold from the deposit in case of damage to the rental vehicle.

• In the BASIC package (CDW), the responsibility for damages to the rental car remains with the driver. If damage to another vehicle is not documented in a Parte de Accidente (European accident report) or a police report, it is not covered.

• The PREMIUM+ package includes CDWS (CDW Super), which provides extended coverage. It relieves the driver of liability for repairs to the rental car, except for damages to the interior, tires, windows, undercarriage, locks, keys, towing, dirtiness, as well as cases of negligence and intentional actions. Damage to third parties is covered under both the BASIC and PREMIUM+ packages.

Important!
The PREMIUM+ (CDWS) package is not available for the following vehicle categories: AF, AP, AT, CU, CV, DE, DD, M, P, K, X, Q, CR, BV, AC, CX, L, Y, Z, BU, T, AJ, AY, BT, BY, BK, AX, BR, DA, AZ, CS, AQ, BS, CW, CY, AI, BD, BE, AS, AV, AM, BL, BM, DB, AU, DC, CT.

You can check the vehicle category during the booking process.

The BASIC insurance package, included in the rental price, consists of:

CDW (Collision Damage Waiver) – provides partial coverage for collision damages and liability towards third parties (but not for damages to the renter’s vehicle).

TP (Theft Protection) – covers theft, with liability limited to the deductible. If the car is stolen, the maximum amount that can be withheld corresponds to the deductible.

TP (Theft Protection) reduces the renter’s financial liability to the deductible in case of vehicle theft, provided no negligence is involved (e.g., leaving the key inside the car).

Important! In case of theft or damage resulting from an attempted theft, you must file a police report within 24 hours and provide supporting documentation.

Franchise / Excess / Deductible / Pre-Authorization is the amount the renter is responsible for in case of damage or theft of the vehicle. This is the maximum amount that can be withheld from the deposit in the event of an insurance claim.

• In the BASIC package, a deductible applies and will be withheld in case of damage.
• In the PREMIUM+ package, no deductible is applied, but exceptions (e.g., interior, tires, windows, undercarriage damage) remain.

Deductible amounts by vehicle category (check during booking):

• €1,750 – for groups AF, AP, AT, CU, CV, DE, DD, M, P, K, X, Q, CR, BV, AC, CX, L, Y, Z, BU, T, AJ, AY, BT, BY.
• €2,500 – for groups BK, AX, BR, DA, AZ, CS, AQ, BS, CW, CY.
• €3,500 – for groups AI, BD, BE, AS, AV, AM, BL, BM, DB, AU, DC, CT.

Negligence, malicious actions, and violations of rental conditions are not covered by any insurance package.

For car rentals, the deposit amount is blocked on your credit card before the vehicle is provided and is automatically released after the car is returned, provided there are no violations of the rental terms.

In certain cases, depending on the car model and booking method, the deposit may either be blocked or charged. If the deposit is charged, it will be refunded within 7 business days after the rental ends, provided there are no violations of the rental terms.

The client is required to make a deposit upon the receipt of the car. The amount of the deposit depends on the car model and type of insurance package. The deposit amount can be found on the website when making a reservation, in the Rental Terms and Conditions or on the rental voucher.

Yes, you can prepay for the rental on the website using a debit or credit card. However, the deposit must always be blocked on the renter’s credit card.
If you require more flexible payment options, please contact our Concierge Service.

All terms, including potential damage compensation costs, are detailed in the rental agreement. We recommend carefully reviewing the document before signing.

To extend your rental, you must contact the sales department in advance via email at carrental@sologroup.net. A manager will provide you with available payment options, typically an online payment via credit or debit card.
Extension is subject to vehicle availability and additional payment.

Yes, if the car is available for the required dates. We recommend contacting SOLO rent a car in advance:
Phone: +34 951 509 999, extension 1.
Email: carrental@sologroup.net

If you have mistakenly filled the wrong fuel, never start the engine or continue driving this vehicle. Please contact the roadside assistance service. The telephone number is on a sticker on the windshield and in the documents in the glove compartment of the vehicle.

We suggest that you contact the local police department as soon as possible with a theft report. Personal belongings are not included in the insurance coverage and, therefore, SOLO rent a car does not bear responsibility for their loss.

If you experience technical issues with the vehicle during your rental:

• Stop the car in a safe place and turn on the hazard lights.
• Check the sticker on the windshield – it contains the roadside assistance contact numbers.
• Do not attempt to repair the car yourself – all repairs must be carried out by the official roadside assistance service.

If a replacement vehicle is needed, contact customer support:
Phone: +34 951 509 999, extension 3, then 1 for the Málaga office and 2 for the Marbella office.
Email: support@sologroup.net

If the mechanical breakdown was not caused by the renter, SOLO rent a car will replace the vehicle free of charge or at a discounted rate.

• Immediately report the theft to the police and file an official report.
• Within 24 hours, submit a copy of the police report and the car keys to the nearest SOLO rent a car office.

Notify customer support:
Phone: +34 951 509 999, extension 3, then 1 for the Málaga office and 2 for the Marbella office.
Email: support@sologroup.net

If anyone needs medical assistance, immediately call emergency services at 112.

Follow safety precautions:

• Wear a reflective vest.
• Place the warning triangle from the trunk at a safe distance.

Fill out the "Declaración Amistosa de Accidente" (Friendly Accident Statement), which is in the glove compartment. Important:

• Include all details of the vehicles and drivers involved.
• Obtain signatures from all parties.
• Take photos of the damage and accident scene.

If there are disputes between the parties or the accident is severe, call the police.

Send the completed documents and photos to SOLO rent a car support at support@sologroup.net. The original documents must be submitted to a SOLO rent a car office within 24 hours.

You will need to go to the local car pound (you will find a sticker on the floor where you had parked the car, it'll include the address and contact information of the car pound), or you can contact the local police for information.

Once you arrive at the car pound, you will be required to pay the corresponding penalty and the cost of evacuating the vehicle. In this case, SOLO rent a car is not responsible for the penalties and the retrieval of the car.

Attention! To retrieve the vehicle, please bring your rental contract and a proof of ID that is also reflected on the rental contract. 

You do not need to clean the car before returning, regular car cleaning is included in the rental price.

However, please note that irregular contamination such as cigarette odor, animal fur, or sand in the cabin will incur an additional charge of €100-450 depending on the severity. How long it takes to get the car in a condition where it can be rented again.

If you receive a fine during the rental period, we will provide your details to the relevant authority so that you can receive and pay the fine. A processing fee of €45 applies for this service. The driver is fully responsible for paying the fine.

If you have forgotten any personal objects in the rental vehicle, you can send an email to support@sologroup.net or call +34 951 509 999 (dial extension 3 and then 1 if renting a car in Málaga and 2 if in Marbella), indicating a description of the object, the contract number and the rental dates.

Unfortunately, at SOLO rent a car we are not responsible for the loss or damage of personal property left or forgotten in the vehicle during the rental period.

After the end of the rental period, you can request an invoice from support@sologroup.net. For us to create an invoice, you will need to provide the following details; 

• Contract number and name of driver
• Invoicing name 
• Address 
• Contact details
• VAT registration number 

Assuming there are no contract violations that may impede, average return time is 7-10 business days, but can take up to 30 days. If there are contract violations, SOLO rent a car reserves the right to withhold the deposit until we are able to provide an accurate final invoice for damages caused, or the client is absolved of financial responsibility.
 

If you have a question or complaint, contact our customer service team at support@sologroup.net.

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SOLO rent a car loyalty program provides bonuses and privileges to customers depending on their level of participation.

There are four levels in the program:

• SOLO CLUB - activated immediately after enrollment.
• SOLO GOLD - activated after 3 successful rentals or 20 days of renting.
• SOLO PLATINUM - activated after 10 successful rentals or 80 days of rental.
• SOLO V.I.P. - activated after 25 successful rentals or 120 days of rental.

SOLO CLUB: 20 € welcome bonus (you can pay up to 30% of the rent), bonuses for invited friends.
SOLO GOLD: All SOLO CLUB bonuses, bonuses can pay up to 50% of the rent.
SOLO PLATINUM: All bonuses of SOLO CLUB and SOLO GOLD, bonuses can pay up to 70% of the rent, discounts on additional services.
SOLO V.I.P.: All bonuses of previous levels, bonuses can be used to pay up to 90% of the rent, guaranteed model or free upgrade.

Bonuses are credited after the trip is completed and the contract is closed.
Bonuses are not reinstated if you cancel your booking.
If a trip has been paid for with bonuses, no new bonuses will be credited for it.

Bonuses can be used to pay for the rental when you pick up the car.
Depending on the level, you can pay from 30% to 90% of the rental price with bonuses.

You can check your current status in your personal cabinet on SOLO rent a car website.

No, bonuses are non-transferable and can only be used by the account holder.

Bonuses are valid for 12 months from the date of accrual.

The cost of the SOLO Concierge Service is calculated individually based on the car model, rental duration, and selected additional services. Check with our manager for pricing details.

Call us at +34 951 509 999, press 1, and our manager will assist you in selecting a car, making a reservation, and discussing personalized options, including delivery, deposit, and extra services.

We offer car delivery and pick-up at Malaga Airport, Marbella, hotels, and private villas on the Costa del Sol. Check with our manager for availability at your location.

Yes, when booking through the SOLO Concierge Service, we guarantee a specific car model at any rate, including the color and engine type.

When booking through the SOLO Concierge Service, you can pay with credit and debit cards, bank transfers, payment links, and cash.

Loyalty program discounts do not apply to the SOLO Concierge Service. If you want to save money, register for our loyalty program and book your car through our website.